Our website makes use of cookies. To find out more please read our privacy policy
Close

We Offer a No Hassle Returns, Refund and Exchange Policy

FOR BIG ISSUE SHOP ITEMS 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Please refer to the information on your Delivery Note and proceed to the Customer Service link at the bottom of this site.

 

FOR DROPSHIP/SUPPLIER ITEMS

Please be aware that for items dispatched straight from the supplier and not from the Big Issue Shop will have their own returns and exchange policies. For more details check in with the supplier.